Shipping and Delivery

When will my order get dispatched?

All orders are dispatched within 48 working hours.

When will my order get delivered? 

The typical delivery timeframe for an order is 4 to 6 working days from the moment it is accepted. The actual delivery duration depends on factors such as product availability, the customer's geographic location, the shipping destination, and the time it takes for the courier partner to deliver to the customer's location.

How can I track my order?

Once your order is dispatched, we will promptly provide you with the order tracking details and shipment information, allowing you to track the progress of your order.

What if I haven't received the details?

If you encounter any difficulties while tracking your order, please feel free to contact us via email at business@baesicperiodcare.com. We will be glad to assist you in resolving any tracking-related issues.

What should I do if the tracking status of my order shows that it has been delivered, but I have not actually received it?

In the event that the tracking information indicates that your order has been delivered, but you have not received it, please notify in the next 24 hours of the notification. Kindly reach out to us to report the discrepancy, providing relevant details regarding the undelivered order.